Delivery at home with bpost (Belgium) or bpost-affiliates (EU, USA, worldwide)
The post man can only make deliveries during working hours, as it is possible you will have to sign for receipt. Therefore, be sure to give an address where someone is present between 8.00 a.m. and 5.00 p.m. You can also give your work address as the shipping address if this is more convenient for you.
You cannot provide a PO Box address for delivery by bpost. If you give a PO Box address, the package will automatically be returned to Ocean Couture & Shark Couture.
What if I am not at home when delivery is attempted?
If no one is present, the post man will leave a note with a barcode and a package number. You can then log in to the bpost website or contact bpost to have the package delivered at another time.
If no one is at home, the package will go to the local post office, this address is informed on the note in your mail box. The package will be available for 14 days.
If you don't collect the package in time, the package will be returned to Ocean Couture & Shark Couture and dealt with as a returned package. You will then receive confirmation of return.
Can I give a time for the delivery?
Unfortunately, this is not possible. The post man will call at your address during working hours, but cannot give us a precise time. The courier is after all dependent on possible traffic delays and other circumstances that could affect the delivery timetable. The courier is unable to inform us of the delivery timetable under any circumstances.
Will I get a tracking number?
An email will be sent once your order has been dispatched. If you do not receive one, please email firstname.lastname@example.org or email@example.com
With this email we also attach a duplicate of your invoice. If you do not receive one, please email firstname.lastname@example.org or email@example.com
Will I have to pay any additional duties & taxes?
You will be liable for all import duties, customs and taxes levied by your country your order is being shipped to. These will be due at the point of, or after delivery.
We are not liable for these charges, and they unfortunately cannot be reimbursed or refunded by Ocean Couture & Shark Couture.
If you are unsure of the charges and whether you will be affected, please contact your local customs office to find out more information.
When will my order arrive ?
Orders are dispatched from our warehouse based in Belgium, and are usually delivered :
- Belgium : Next working day
- Europe : within 3-5 working days
- Worldwide : within 7 working days
There can be the occasional customs or courier delay which may affect your delivery timeframe from time to time.